Refund And Return Policy

You can cancel your order before it has been dispatched. Please email us at care@bellavitaluxury.it.

If your cancellation request comes after payment but before dispatch, a 3% gateway charge will be deducted from the refund.

If the order is already shipped and you choose to reject or return it, a flat fee of 3.99 GBP + 3% gateway.

How to Request a Refund

• Please write to us at care@bellavitaluxury.it with your order number and the issue you’ve faced. Attaching pictures or a video is mandatory, especially for any claims of leakage, missing, damage or incorrect items.
• If the parcel seems tampered with or visibly damaged, we suggest refusing to accept it from the delivery partner. Then, let us know as soon as you can.
• If your order shows as delivered but hasn’t reached you, please contact us within 3 days. We’ll check with our delivery partners and help you out.
• If the item is being returned because you've changed your mind, you’ll need to cover the return shipping costs unless the item is faulty or not as described.

When the product is not delivered in good condition, "The Client" may refuse to receive it and must contact the service channels indicated as contact to request a physical exchange and/or refund as appropriate. In such cases, Bellavita Luxury will cover the cost of return shipping.

When at the time of delivery, the Product presents visible damage or alterations, "The Client" must take evidence and contact the service channels indicated as contact to send the evidence and report said situation to "The Company" and thereby request the physical change and/or return as appropriate. When there is a shortage of parts (accessories) of the new or warranty item, it is detected at the home of "The Client". The driver will note the missing part on the delivery control and will be responsible for delivering it the next day. If the return or guarantee of an item involves collection by “The Company” at the address of “The Client”, it may be invalidated if the distribution department is unable to collect the item or if it is proven that it was delivered to the address of “The Client”.

To report poor service by company personnel, or if the item has not been delivered by the promised date printed on your receipt, you can contact the store where you made the purchase via Emai at care@bellavitaluxury.it.