Shipping Policy

Delivery will be actual. Actual delivery is understood to mean the act in which the company delivers the order to the "User " personally, to a third party designated by the latter, or to the person present at the address designated by "The User " as the delivery location. This will be confirmed by the signature of receipt of the order at the agreed delivery address. This will occur within the estimated time, depending on whether the delivery is to the user's home or to one of the company's stores.

The delivery time of the Products will be determined by their nature, as well as their payment method, and the customer will be informed of this information from the moment the product is inquired about or during the purchasing process and before completing the purchase. Orders are processed within 1-3 business days. Once shipped, tracking information may take up to 12 hours to appear.

The Products will be shipped through the distribution of "The Company" or, where applicable, through a third party contracted by " The Company", to the address indicated in the Account by "The Client". The subcontracted Company assumes the same obligations and/or responsibilities as " The Company " and will process your personal data in accordance with our Privacy Notice, in compliance with the General Data Protection Regulation held by Private Parties.

• Free shipping on all orders over 30 Euros.
• For orders below 30 Euros, a flat shipping fee of 3.99 Euros will be applied.

“The Company” will ship the purchased item(s) as soon as possible; however, in the event of delays, losses or damage to the products caused by force majeure or unforeseen circumstances, the Company shall have no liability whatsoever and shall not be obliged to pay any compensation to the User. If delivery cannot be made for reasons beyond the control of the “Company” (incorrect address, absence of the recipient or access problems) and after several failed attempts, the shipment will be automatically cancelled.

The User may track the shipment of their order by logging into their account and viewing the delivery status. If they have any questions or require clarification regarding the shipment of the product, the User may contact the Company through our digital means, via email at care@bellavitaluxury.it.

If the item has not been delivered by the promised date printed on your receipt, you can contact the store via email at care@bellavitaluxury.it.

Orders that have already been shipped cannot be cancelled. Unclaimed orders will be destroyed after 7 days without the possibility of a refund.  Only business days are considered when calculating lead times and delivery times. This includes Monday through Friday, excluding holidays, weekends, and non-working days.